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OceanX Recognized as a Finalist for 2021 Excellence in Customer Service Award

“On the frontline of our uncertain times are customer service professionals and suppliers without whom we wouldn’t be able to live as comfortably as we have for the last year,” said Maria Jimenez, Chief Operating Officer of the Business Intelligence Group. “It is our honor to recognize OceanX as they are leading by example and making real progress on improving the daily lives of so many.”

How An Industry Leading Brand Is Preparing Fulfillment Operations For Cyber Week 2020

Preparing For The Highest Grossing Cyber Week in History   For businesses in the direct-to-consumer space, 2020 has created both a boom and a strain for business operations. While the increase in online shopping has been convenient for consumers and increased business revenue, the surge has created challenges for supply chains and fulfillment operations to keep pace.       As a result of transforming behaviors occurring throughout the year, …

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3 Keys to a Successful Recurring Revenue Business

Every year, the biggest names in the direct-to-consumer world get together at the annual Recur conference to discuss the state of the rapidly evolving recurring revenue space. At Recur, attendees can network with esteemed brands, gain valuable industry insight, and receive early access to the yearly “State of the Subscription Commerce Economy Report.” The Subscription …

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How the Subscription Model Gives Retailers a Competitive Edge

Retail, as we know, is changing fast. As retail sales remain flat or decrease, direct-to-consumer (DTC) brands have experienced tremendous growth. Now, established retailers — perhaps with the exception of cosmetics sellers or other niches where retail is still growing — are beginning to realize that selling directly to consumers is the only way to keep …

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The New World of Customer Retention

Consumers today enjoy an unprecedented level of control over the subscription experience. Successful subscription retailers are focusing on surprising and delighting customers. They are always looking to provide as much value as possible.