Our Client Success department
is an extension of your team.
Not a ticketing system.

Our dedicated client success team here at OceanX is a team of experienced and trusted fulfillment, kitting, and supply chain specialists ready to help you tackle your toughest challenges as you scale to the next level.

SUPPORT WE PROVIDE

Onboarding expertise
for high-volume
DTC brands

Switching 3PL partners can seem daunting, but when you switch to a 3PL partner that specializes in your brand specific omni-channel requirements, technology needs, and product profile – you’ll be surprised at how seamless the process can be.

Plus, we’ll have a dedicated team member guiding you every step of the way.

Dedicated account
managers to advocate
for your brand

Every client is provided dedicated support with a
Client Success Director and a Technical Account
Manager assigned to your account.
This dynamic duo provides you with a “Voice”
within the organization that advocates for your
best interests.

Coordination and
guidance to achieve
your business goals

Our Client Success Department will have a deep
understanding of your business goals and
objectives, allowing us to ensure proper delivery
and recommendations from OceanX.

Subject Matter Expertise

LOGISTICS & CARRIERS

OceanX professionals will help your brand select the right carrier mix so you can save on postage costs while increasing shipping speeds.

PACKAGE DESIGN

OceanX helps clients make important packaging decisions, not only tailored to their needs in terms of price, materials and design, but also to meet different criteria such as compliance, sustainability goals, and fulfillment functionality.

TECH SUPPORT

Looking to integrate a new system, retailer, or international partner? Our team will help your brand ensure all integrations are seamless so you can focus on what matters most – your customers.

KITTING REQUIREMENTS

There’s a lot to consider when kitting your brand’s orders. Pre-kitting for large sales, kitting on the fly, and sometimes a combination of both. Our team will help your fulfillment experts make the right decisions throughout the year.

What Our Clients Are Saying

When evaluating potential 3PL partners, we looked for a modern fulfillment provider that could scale with us and deliver the best customer experience. OceanX will allow us to finally bring our products to international customers around the world.
Liah Yoo
Founder & CEO, Krave Beauty
We are excited to have this significant new partnership with OceanX. They represent everything we were looking for in a strategic partner. Their expertise in seamless fulfillment across all channels and their state-of-the-art facility and processes are what we need to continue our growth and scale our business,” said James Russell, Co-Founder of 8Greens.
James Russell
Co-Founder at 8Greens
We don’t believe our previous 3PL would have been able to manage the growth like OceanX has. Now we’ve got better access to carrier rates and improved service levels. We can see in real-time what’s going on. And over time, we’ll definitely look to utilize more of their distribuition centers.
Ben Smith
COO at Athletic Greens
Top to bottom supportive and strategic partner. We would not be where we are today without OceanX’s full support of our brand and business. They have been invested in our growth over the last two years and have truly helped us succeed.
Patrick Noland
Director of Operations at Ladder

WAVE

The OceanX Blog

Learn about the world of direct-to-consumer technology
and the latest in the health and beauty fulfillment industy.

WHITE PAPERS & CASE STUDIES

We are the number one 3PL for beauty and wellness brands, and
we enjoy sharing our experience and knowledgebase. Check out
all our white papers and case studies here.

Ready to learn more about OceanX?

Speak with a fulfillment specialist today and get a free shipping analysis.