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Platform Features

We are much more than our features, functions, services and technology. But we also know that you want to know what we do and if our platform fits your needs. Below are our core connected capabilities. The power of these features in our platform is how they work together in a seamless nature for the best customer and business experience.

Subscription E-commerce Services

A true membership experience begins when a potential customer visits your website and starts the checkout process. We create beautiful and effective subscription focused experiences for you or integrate with your e-commerce or existing website front end.
  • Responsive Mobile Ready Website & Shopping Cart
  • Guided Buy Flows
  • Self Service Member Site for Subscription Management
  • Support for Single Transaction Catalog E-Commerce
  • Member & Non-Member Catalog
  • Upselling & Cross Selling
  • Social Sharing
  • Referral Program
  • A/B Testing
  • Discount Codes and Coupons
  • Level-1 PCI Compliant
  • SSL Certificate
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Subscription & Recurring Order Management

The first order is the easy part of most transactions. We specialize in making sure that ongoing orders transact and are communicated and charged perfectly every time while providing easy to use tools for members to change and update profile and subscription information.

 

  • Real-Time Order Processing
  • Customized Offer Set Up, Upselling & Buy Flow
  • Recurring Order and Data Capture
  • Customizable Renewal Frequency and Subscription Variations
  • Support for Multiple Memberships
  • Order and Transaction Confirmation emails
  • Automatic Creation of Recurring Orders
  • Gifting Functionality
  • Automatic Sales Tax Calculation
  • Subscriber Experience & Self Service Management
  • Customer Profile Management
  • Subscription Management

Subscription Focused Fulfillment That Delivers

There hundreds of 3PLs and warehouses that can ship brown boxes. We specialize in cost effective, customized and scalable fulfillment where the brand experience extends to the delight of opening the box. We optimize for cost, speed and most importantly quality with the customer experience as our number one focus.

 

  • Intelligent Order Routing
  • Real Time Inventory Allocation & Visibility
  • Multi-Warehouse Logistics
  • Personalization and Kit Customization
  • Connected Inventory & Order Management
  • Discounted Shipping Rates
  • Complete Returns Management
  • Batch & Lot Control
  • Lot to Ship Association
  • Pick-to-Light
  • Pick-to-Belt
  • On-the-Line Rate Shopping
  • Multi-Color Invoices with Dynamic Custom Content
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Customer Care

Your members expect world class service and support. Our 24 hour connected command center takes customer support and care to a new level and provides the pulse of your business. We focus on the member experience and know that your subscribers are different then a normal customer.

 

  • Phone, Email & Chat Support
  • Adaptive Call Routing
  • Caller Recognition
  • Agent Matching
  • Sales and Save the Sales Specialization
  • Cancellation and Refunds
  • Customer Service Email Templates
  • Dedicated Support Team

Business Intelligence

Everyone likes to talk about their data and how data is everything. We focus on data, analytics and most importantly assessment of subscription specific data across the entire membership experience to provide our partners with information to make meaningful business decisions.

 

  • Real Time, Ad-Hoc and Self Service Analytics
  • Subscription Focused KPIs (Churn, LTV, AOV and More)
  • Data Visualization & Dashboards
  • Customer Journey Insights
  • Financial Metrics
  • Fulfillment and Customer Care Reporting
  • Google Analytics & Omniture Integration
  • Order Channel Attribution

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