OceanX is excited to announce it has been named a finalist in the 2021 Excellence in Customer Service Award presented by Business Intelligence Group. OceanX is dedicated to delivering fulfillment solutions for growing direct-to-consumer brands in the beauty and wellness industries. As a result of OceanX’s client specificity, we are able to leverage our expertise in the space to develop high-performing fulfillment lines, seamless technology integrations, real-time data analytics, and deep relationships with our clients. The success of our clients is intimately connected with the success of OceanX, which is why the emphasis on customer success is weaved throughout everything we do. Over time our Customer Success team transformed from a team of account managers, into a team with many specialized functions, allowing individuals to pay close attention to micro-segments and build performance models that maximize efficiency.
“On the frontline of our uncertain times are customer service professionals and suppliers without whom we wouldn’t be able to live as comfortably as we have for the last year,” said Maria Jimenez, Chief Operating Officer of the Business Intelligence Group. “It is our honor to recognize OceanX as they are leading by example and making real progress on improving the daily lives of so many.”Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions. About Business Intelligence Group The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.